South Bradenton, FL

Sage did a great job installing key pad and remotes.

Just before Hurricane Milton arrived the motherboard on our Liftmaster died. Banko promised the repairman would be there to fix it before the hurricane. Farid came the morning before the storm. He had his own house to prepare yet took all the time needed to assess our problem and suggest solutions. We realized the previous garage door company had sold us an old belt-driven Liftmaster as “new” though it was almost 10 years old. We didn’t want to repair the old unit and asked Farid to replace it with a new one. He said the new unit was a chain drive and “promised” it would be quieter than the belt model we had. With every minute ticking away as the storm was approaching he remained on the job site. He knew we were novices at “garage doors” so took the time to explain everything, set the new codes, set up the wifi, put in a new keypad, and programmed the units that go into the cars. He then tested each one with us, showing us how to prepare the bolts when the power went out.
Throughout the job, he was courteous, respectful and professional. He was patient and thorough as he taught us how to do everything. And he was absolutely correct. The new chain unit is quieter than the old belt-driven one. He’s a gem of a man and Banko is fortunate to have such a terrific repair guy.
Part 2: A few days after calling Banko to thank them for Farid’s service over and above before a hurricane, I received a call from the owner of Banko where I learned it was a family business serving this area for 40 years. They have a customer for life now. Thank you Farid and Kim Banko.

From the telephone customer service that took my service order, to the technician, Jim Skiver, the service was professional and outstanding, which is hard to find this day and time. Thank you.