Service Specialist

Reports to: Brand and Sales Manager

Banko Overhead Doors, Inc. is currently seeking a Service Specialist in our West Central Florida office near the airport.

Service Specialist Job Duties:

The Service Specialist is the face of the company, taking all inbound customer calls and assisting in their needs.
Good communication skills and the ability to access a situation and provide a solution is a key role in this position.
Interaction with our service technicians and order input is a part of the Service Specialist responsibilities so organization and accuracy is a must.
We will train you on our software. products and procedures.

Skills/Qualifications:

The ideal candidate should enjoy a fast-paced environment utilizing their skills and abilities with: customer service, excellent accuracy, and the ability to prioritize work. Problem solving, listening, phone skills, and excellent organizational skills are other qualifications.

Job Requirements:

Advanced knowledge of Microsoft Excel, Word and Outlook
High School Diploma required, college degree preferred
Bilingual in English/Spanish a PLUS
Please send resume to [email protected]

Reviews

customer reviews

Satisfied Customers

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Banko never disappoints! My garage door spring broke overnight, and they were here first thing in the morning to fix it. Thanks to their prompt service, my morning routine stayed right on track. Reliable and efficient as always!

Vince Lombardo, Tampa, FL

Our service person Sage was fantastic. Great job! Thanks

James Gagliardi, Tampa, FL

All great! The workman was very nice and did good job!

Elizabeth Jenkins, Tampa, FL

Ben was EXCELLENT and so was the lady who scheduled my appointment! My husband had recent knee replacement surgery, and our car was stuck in the garage due to a BROKEN SPRING on our triple insulated door. The repairman, BEN, called to confirm his arrival time, replaced the springs and was on his way to his next appointment within 90 minutes! EXCELLENT CUSTOMER SERVICE which is rarely found these days. I wanted to give a big shoutout to THANK both people for their incredible support.

THANK YOU BANKO!!!!
WISHING YOU HAPPY HOLIDAYS

J Anderson, Tampa, FL

Excellent Job – fast, efficient, cost-effective. Johnny – the Banko technician – was friendly, knowledgeable. He knew exactly what the problem was with my malfunctioning door and presented me with options that lined up with by budget for the job. Once my options were decided, he told me that the job would be done in an hour or less – and it WAS. No nonsense. The outcome exceeded my expectations both in terms of product, service and results. I now have a very smooth operating garage door that I expect to give me years of seamless service. I liked that Johnny did not seem to “upsell” me but gave me budget options and upgrade options – leaving the decision to me. No pressure. He was honest and fair. I highly recommend Banko.

Mike Keller, Tampa, FL

The garage door spring replacement service was exceptional. I contacted them during the evening, and they completed the repair the following day. The employees were also exceptionally friendly and courteous.

Adam Alma, Tampa, FL

Dan was great. Within two minutes he had found the problem, gave me several options. I ended up with new garage opener unit. Install went great, very happy with service and no high pressure up sell of things I don’t need right now. I will use you folks again and have already recommended you to a neighbor. Thanks

Leroy Kimball, Tampa, FL

I’m very satisfied with the results. The Technician that serviced my home did a wonderful service. I will call again for any problem in the future. Thanks. Happy Holidays

Damaris Garcia, Tampa, FL

Great service as always!

Cindy Ninis, Tampa, FL

My order was delayed due to the recent storm. Nevertheless, customer service kept me updated along the way. The technician was knowledgeable and nice. He patiently explained everything that was done during the installation and made sure he showed how everything operates. He was very knowledgeable.

Service Specialist