Testimonials and Reviews | Banko Overhead Doors

Reviews

customer testimonials

Satisfied Customers

5.0

out of

5

3152 total reviews

At Banko Overhead Doors, every customer is important to us and we are proud to be able to serve you!

The below reviews come directly from our customers via our Review Form. You’ll also find additional tabs for reviews from Yelp and Google.

We take pride in our work, and if you have a question or feel like our service missed the mark in any way, please don’t hesitate to contact us directly. We’ll be happy to help you!

Select a year from the dropdown or click on a logo to see our customer reviews:

Fantastic as always. Service was efficient quick and very professional.

Patti Ferrell, Tampa, FL

Banko is hands down the best. I have used this company when I lived in Wesley Chapel and so glad to find I could get service when I moved to Sarasota.
They replaced my spring when it broke. Installed a Liftmaster opener with outside key pad access all at reasonable prices. Today I had repair made and so happy with prompt scheduling. Our service tech was very professional and friendly. Great customer service which is a rarity these days.

Gail Lagace, Palmer Ranch, FL

We had great technician who came out to service our broken spring. Very knowledgeable and customer facing. Thanks, The Patels

Mash Patel, Tampa, FL

Service great. Very reliable.

Marv Silverman , Tampa, FL

Great service by Johnny! Quickly and completely moving up and down again.

Phyllis Emmert , Tampa, FL

The service was very good.

Teeka Singh, Orlando, FL Garage Door Services

Our Technician Johnny was excellent!! He offered us various options on our Spring Replacement and also changed out our 20 year old rollers with new modern rollers. He was very personable and helpful and gave us numerous insights on how to best maintain our garage door and door opener! Thank You Johnny and Thank You Banko!!

Joe Zagone, Tampa, FL

Thomas was at my home to install a number pad for the garage door. He was efficient, knowledgeable, friendly, and courteous. Everything was done well.

Carol Melious, Tampa, FL

I love Banko and I love my new equipment.

Janell Davis, Tampa, FL

Just to let you know your tech guy and office staff were great. The field guy went the extra mile and actually told me the cables did not need to be replaced. Your office staff were prompt and returned calls right away. Thank you again for the extra mile and I would recommend you every time.

Regards, Frank Maura

Frank Maura, Winter Haven, FL

Banko Overhead Doors

4.5

Based on 174 Reviews

Stacy L.

2020-06-02 03:58:10

I want to give a big shout out to Missy ,Trevor Omar, and Toroh...( Sorry if I butchered the name ) The customer service that was provided to us was top...

Karl W.

2020-02-29 11:40:30

Had a partiality broken spring on our garage door. Called Banko as my wife had used them many years ago. The service tech (wish I remembered name) was...

Roberta M.

2019-03-14 19:39:38

Had used them for repairs, then added an hurricane rated door with insulation. After many years a spring broke. These folks have always been prompt,...

Banko Overhead Doors, LLC

4.8 out of 5 stars

Terry Daniels

5 out of 5 stars

posted 6 days ago

Our garage door broke on a Saturday. Called the emergency number & was told the on call tech would call within the hour.

He called in 10 minutes! After describing the problem he knew the springs needed replacing. I opted to wait until Monday to save the emergency repair charge, $200.

Tech was responsive, respectful & fast. The bill was what he quoted Saturday.

I was hesitant to call them again after an experience I had with another tech last year. Let’s just say when he had to come back a second day to adjust something for our remotes to work, he was a little less than pleasant.

This last guy though did an excellent job & like I said was very pleasant.

Dave Supplee

5 out of 5 stars

posted 4 months ago

From sales to installation, I couldn't have been any happier with the service from Banko Overhead Doors. After the two recent hurricanes, we felt we should upgrade our garage door to a hurricane rated door.
I called Banko, after some recommendations from friends. They sent a salesman a few days later. I told him what I wanted,nothing fancy, just a basic hurricane rated door. The salesman looked at my current door and determined my opener, which was relatively new, was OK and he didn't try to upsell me to buy a new one. I did need new rails for the heavier door. The price was fair, no hidden extra fees. Installation was scheduled a few weeks later.
I was given a call a day before the installation to remind me and the installer called when he was on his way. Everything was on schedule. Installation was done in the time frame quoted and the garage was clean, just like it was when he arrived.
If you are looking for a nice hurricane rated garage door, Banko is the place to go to!

judy wojton

5 out of 5 stars

posted 3 weeks ago

I sent a request for more info to Banko Overhead Doors and promptly received an email and call back from John. An appointment to look at our current garage door was immediately scheduled and it was determined that the door is almost 20 years old and showing signs of rust. We decided it was time for a new one and Jason came out right away to discuss our options. We are very pleased with the design offered. In the meantime, our garage door opener cable broke. Within a couple of days Chantz came out to replace the opener on our old door and did a great job! We are very happy with how quiet it is for now. Once our new door is installed it should even be quieter. Banko Overhead Doors has been great to work with! Very happy and excited to have our new garage door installed!

Judy
Saint Petersburg Fl

Ginny Napiello

5 out of 5 stars

posted 3 months ago

I had the absolute pleasure of having Banko install my garage door. A garage door opener was also installed. The workers were Outstanding. The garage door is so quiet. I don’t even realize it’s opening and closing. The garage door opener that was installed is also as quiet as a mouse. I am so pleased with the professional job that was done by Banko.

Dee Sargent

5 out of 5 stars

posted 3 weeks ago

The team involved with our project at Banko Overhead Doors provided a smooth and seemless process. They were professional and treated us with respect. The sales and installation teams were easy to work with. The door looks great!
Thank you, The Sargents.

Read All 2243 Reviews

Honest and great employees

Anthony Ferla
November 6, 2020

Banko Overhead Doors was on time, knowledgeable, efficient. Great customer service from the appointment setting to the service tech that came and did the work. Top notch!

Nathan Jensen
October 22, 2020

Great service on time .Price was good will use again

Frank Famiano
October 22, 2020

trash company horrible management

Tyler Gambone
October 22, 2020

The appointment was scheduled between the timeframe of 8am-12pm, however, tech showed up at 1pm without calling to warn they were running late. Kind of pointless in offering a timeframe if not sticking with it. Additionally, even though there is a pandemic he wasn't wearing a mask. Other than that, the job was done quickly and the tech was professional. Edit: After posting this review I was contacted by the company with an apology for the tardiness and mask guidelines. I'm impressed by how they took ownership of the issue and addressed it. It's small things like this that show a company cares. I'm adjusting my review to reflect my view on the company as a whole.

Michael Gutierrez
October 13, 2020

On time and very quick service. Explain the repair and price it would cost. I have used them several time previously.

Cynthia Denise McIntosh-Holcomb
September 30, 2020

Anthony gave us great service on replacing our broken chain. He was very efficient, kind, personable, professional and an all around great employee. I would definitely recommend Anthony to install any garage doors. Anthony took the time to explain everything to us and make sure that we had all our questions answered. Also, the price was right for the work that we had done.

Linda Safarik
September 18, 2020

Very quick response, great customer service, great work, great price. Highly recommend.

Kyle Bahr
September 17, 2020

Fast and professional services always. Door operates like it is new.

Tania Gallardo Kerr
September 15, 2020

Great service today. Fast and efficient. Michael was very kind and personable.

Margaret Eich Busa
August 31, 2020

Banko has Excellent customer services from my initial conversations with the design consultant to installer! Great job and I definitely recommend them!

Dominick Caccippio
August 5, 2020

From the phone call this morning speaking with customer service and then the service technician was just a positive experience! Both gentleman were kind, knowledgeable and listened to my explanation of my garage door problem. Would highly recommend Banko Overhead Doors to anyone!

Marie Gregg
August 4, 2020

Great experience! Very professional and efficient. They replaced the original garage door on a home I recently purchased. I would definitely use them for service or for installation again. A+++

Lindsay Benkert
July 31, 2020

Fantastic experience! Fast availability and fixed our problem that day without over charging. Another company wanted to charge over 1,000 and basically lied to me about the problems. Dan was friendly and efficient. Could not be happier!

Sara Heggland
July 30, 2020

Your employee in his truck was driving erratically along 38th street in St Petersburg yesterday. He was drunk. I saw him drinking a Coors Light Beer while swerving between lanes. He almost hit an elderly woman in her car. I got my video camera out to film your driver and he started yelling profanity out his window at me while screaming Anti Trump politics. Yelling to me to pull over to fight him. I was scared. I am contacting a lawyer & fully expect to file a lawsuit against this driver & your company. He put lives in danger.

Jonathan Riches
July 29, 2020

Tech was on time and called about 20 minutes before arrival. 15-20 minutes later door was running smoothly and now I can relax and not worry about a breakdown or jam. Very nice young man. Efficient and courteous!

Michele Frazier
July 27, 2020

Fast, efficient & helpful. Great experience.

Randy Patrick
July 22, 2020

Banko is an awesome company! We just had them come out to replace a spring and install the new Liftmaster WLED operator. Gene and Jeff did a fantastic job. They were speedy and cleaned up after themselves. Our garage door works great now!!! Highly recommended them. 5 Stars! Great job guys!!!

Donna Rabe Hayford
July 20, 2020

Installer Todd Sanford is wonderful!!! We LOVE our new garage door!

Tonya Feck
July 17, 2020

Dan, was polite,incredibly Courteous and respected putting a mask on while he was working. I would have no problem recommending Banko doors

Eddie Alverio
July 10, 2020

Cost and services, John our door Tec was good at his job and knowledgeable.

Fran Way
July 10, 2020

Very prompt and courteous! Explained all my options, then took the time to explain the new system and make sure I got it hooked up to the WiFi. Had a good experience

Jane Sando
July 7, 2020

Great Customer Service and very prompt! Courteous employees and efficient!

Sam Rodriguez
July 6, 2020

Our old garage door opener died on a Monday afternoon and Mike replaced it before noon on Tuesday!! Great service, very professional and the new unit is much better than the old one. Price was excellent. I highly recommend Banko Overhead Doors!

Steve Moore
June 23, 2020

This is such a great company! Dan West the TECH was at my house within two hours , replaced both springs on the Main Garage door in less than 1/2 hour for a very reasonable price! What an outstanding local company!?

Charles D Sheets
June 16, 2020