Testimonials and Reviews | Banko Overhead Doors

Reviews

customer testimonials

Satisfied Customers

5.0

out of

5

3110 total reviews

At Banko Overhead Doors, every customer is important to us and we are proud to be able to serve you!

The below reviews come directly from our customers via our Review Form. You’ll also find additional tabs for reviews from Yelp and Google.

We take pride in our work, and if you have a question or feel like our service missed the mark in any way, please don’t hesitate to contact us directly. We’ll be happy to help you!

Select a year from the dropdown or click on a logo to see our customer reviews:

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Very pleased with the service and response time.

Deborah Farnum, Garage Door Repair Spring Hill, FL 2024

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I was very satisfied with the service.

Roger Dixon, Tampa, FL 2024

Banko Overhead Doors

4.5

Based on 174 Reviews

Stacy L.

2020-06-02 03:58:10

I want to give a big shout out to Missy ,Trevor Omar, and Toroh...( Sorry if I butchered the name ) The customer service that was provided to us was top...

Karl W.

2020-02-29 11:40:30

Had a partiality broken spring on our garage door. Called Banko as my wife had used them many years ago. The service tech (wish I remembered name) was...

Roberta M.

2019-03-14 19:39:38

Had used them for repairs, then added an hurricane rated door with insulation. After many years a spring broke. These folks have always been prompt,...

Banko Overhead Doors, LLC

4.8 out of 5 stars

Dave Supplee

5 out of 5 stars

posted 1 month ago

From sales to installation, I couldn't have been any happier with the service from Banko Overhead Doors. After the two recent hurricanes, we felt we should upgrade our garage door to a hurricane rated door.
I called Banko, after some recommendations from friends. They sent a salesman a few days later. I told him what I wanted,nothing fancy, just a basic hurricane rated door. The salesman looked at my current door and determined my opener, which was relatively new, was OK and he didn't try to upsell me to buy a new one. I did need new rails for the heavier door. The price was fair, no hidden extra fees. Installation was scheduled a few weeks later.
I was given a call a day before the installation to remind me and the installer called when he was on his way. Everything was on schedule. Installation was done in the time frame quoted and the garage was clean, just like it was when he arrived.
If you are looking for a nice hurricane rated garage door, Banko is the place to go to!

Anthony Jones

5 out of 5 stars

posted 4 months ago

Ryan contacted me 30 minutes before he was scheduled to arrive which showed that he valued my time. Once Ryan was here, he immediately greeted me making me feel valued as a customer. He quickly diagnosed a problem and he came equipped with all the parts he needed to replace my unit. He immediately realize that the garage did not have any GFIC outlets as required by Florida law, those in a position of authority at Banko Garage Doors can sleep well that Ryan is the face of your company Ryan went above and beyond the call of duty to ensure the job was done in an effective & Efficient manner
Job well done Ryan!

Vicki M

5 out of 5 stars

posted 1 month ago

Our home came with an automatic door installed by previous owners with a Banko sticker on it. So when the spring finally gave out..We called the number and they confirmed they had done the install. We were able to get an appointment immediately. The service tech was so polite and had it fixed in less than 30 minutes. The price was affordable and comes with a warranty.. Can't ask for any better than that.. Prompt, polite and affordable! Highly recommend!

L EW

5 out of 5 stars

posted 3 weeks ago

To say customer service is a priority for Banko doors is an understatement. Of course the presentation and salesman was great, no hard sale just this what is offered what would you like. Installation was quick and they even called to come at an earlier date. Now for customer service, first the installer wasn't happy with shipping marks on the new door. They (Banko) wanted to change out the panels, after a second tech looked them over a third tech came out and completely cleaned the panels (it was some type of glue) and a tiny bit of touch up paint and they were satisfied. I have never had a company more concerned about making things perfect. They went way beyond what I would expect. I honestly think this is the most customer service-oriented company I have ever dealt with, just call them you will be happy.

Michael Keller

5 out of 5 stars

posted 4 days ago

Excellent Job - fast, efficient, cost-effective. Johnny - the Banko technician - was friendly, knowledgeable. He knew exactly what the problem was with my malfunctioning door and presented me with options that lined up with by budget for the job. Once my options were decided, he told me that the job would be done in an hour or less - and it WAS. No nonsense. The outcome exceeded my expectations both in terms of product, service and results. I now have a very smooth operating garage door that I expect to give me years of seamless service. I liked that Johnny did not seem to \"upsell\" me but gave me budget options and upgrade options - leaving the decision to me. No pressure. He was honest and fair. I highly recommend Banko.

Read All 1945 Reviews

Honest and great employees

Anthony Ferla
November 6, 2020

Banko Overhead Doors was on time, knowledgeable, efficient. Great customer service from the appointment setting to the service tech that came and did the work. Top notch!

Nathan Jensen
October 22, 2020

Great service on time .Price was good will use again

Frank Famiano
October 22, 2020

trash company horrible management

Tyler Gambone
October 22, 2020

The appointment was scheduled between the timeframe of 8am-12pm, however, tech showed up at 1pm without calling to warn they were running late. Kind of pointless in offering a timeframe if not sticking with it. Additionally, even though there is a pandemic he wasn't wearing a mask. Other than that, the job was done quickly and the tech was professional. Edit: After posting this review I was contacted by the company with an apology for the tardiness and mask guidelines. I'm impressed by how they took ownership of the issue and addressed it. It's small things like this that show a company cares. I'm adjusting my review to reflect my view on the company as a whole.

Michael Gutierrez
October 13, 2020

On time and very quick service. Explain the repair and price it would cost. I have used them several time previously.

Cynthia Denise McIntosh-Holcomb
September 30, 2020

Anthony gave us great service on replacing our broken chain. He was very efficient, kind, personable, professional and an all around great employee. I would definitely recommend Anthony to install any garage doors. Anthony took the time to explain everything to us and make sure that we had all our questions answered. Also, the price was right for the work that we had done.

Linda Safarik
September 18, 2020

Very quick response, great customer service, great work, great price. Highly recommend.

Kyle Bahr
September 17, 2020

Fast and professional services always. Door operates like it is new.

Tania Gallardo Kerr
September 15, 2020

Great service today. Fast and efficient. Michael was very kind and personable.

Margaret Eich Busa
August 31, 2020

Banko has Excellent customer services from my initial conversations with the design consultant to installer! Great job and I definitely recommend them!

Dominick Caccippio
August 5, 2020

From the phone call this morning speaking with customer service and then the service technician was just a positive experience! Both gentleman were kind, knowledgeable and listened to my explanation of my garage door problem. Would highly recommend Banko Overhead Doors to anyone!

Marie Gregg
August 4, 2020

Great experience! Very professional and efficient. They replaced the original garage door on a home I recently purchased. I would definitely use them for service or for installation again. A+++

Lindsay Benkert
July 31, 2020

Fantastic experience! Fast availability and fixed our problem that day without over charging. Another company wanted to charge over 1,000 and basically lied to me about the problems. Dan was friendly and efficient. Could not be happier!

Sara Heggland
July 30, 2020

Your employee in his truck was driving erratically along 38th street in St Petersburg yesterday. He was drunk. I saw him drinking a Coors Light Beer while swerving between lanes. He almost hit an elderly woman in her car. I got my video camera out to film your driver and he started yelling profanity out his window at me while screaming Anti Trump politics. Yelling to me to pull over to fight him. I was scared. I am contacting a lawyer & fully expect to file a lawsuit against this driver & your company. He put lives in danger.

Jonathan Riches
July 29, 2020

Tech was on time and called about 20 minutes before arrival. 15-20 minutes later door was running smoothly and now I can relax and not worry about a breakdown or jam. Very nice young man. Efficient and courteous!

Michele Frazier
July 27, 2020

Fast, efficient & helpful. Great experience.

Randy Patrick
July 22, 2020

Banko is an awesome company! We just had them come out to replace a spring and install the new Liftmaster WLED operator. Gene and Jeff did a fantastic job. They were speedy and cleaned up after themselves. Our garage door works great now!!! Highly recommended them. 5 Stars! Great job guys!!!

Donna Rabe Hayford
July 20, 2020

Installer Todd Sanford is wonderful!!! We LOVE our new garage door!

Tonya Feck
July 17, 2020

Dan, was polite,incredibly Courteous and respected putting a mask on while he was working. I would have no problem recommending Banko doors

Eddie Alverio
July 10, 2020

Cost and services, John our door Tec was good at his job and knowledgeable.

Fran Way
July 10, 2020

Very prompt and courteous! Explained all my options, then took the time to explain the new system and make sure I got it hooked up to the WiFi. Had a good experience

Jane Sando
July 7, 2020

Great Customer Service and very prompt! Courteous employees and efficient!

Sam Rodriguez
July 6, 2020

Our old garage door opener died on a Monday afternoon and Mike replaced it before noon on Tuesday!! Great service, very professional and the new unit is much better than the old one. Price was excellent. I highly recommend Banko Overhead Doors!

Steve Moore
June 23, 2020

This is such a great company! Dan West the TECH was at my house within two hours , replaced both springs on the Main Garage door in less than 1/2 hour for a very reasonable price! What an outstanding local company!?

Charles D Sheets
June 16, 2020