Just before Hurricane Milton arrived the motherboard on our Liftmaster died. Banko promised the repairman would be there to fix it before the hurricane. Farid came the morning before the storm. He had his own house to prepare yet took all the time needed to assess our problem and suggest solutions. We realized the previous garage door company had sold us an old belt-driven Liftmaster as “new” though it was almost 10 years old. We didn’t want to repair the old unit and asked Farid to replace it with a new one. He said the new unit was a chain drive and “promised” it would be quieter than the belt model we had. With every minute ticking away as the storm was approaching he remained on the job site. He knew we were novices at “garage doors” so took the time to explain everything, set the new codes, set up the wifi, put in a new keypad, and programmed the units that go into the cars. He then tested each one with us, showing us how to prepare the bolts when the power went out.
Throughout the job, he was courteous, respectful and professional. He was patient and thorough as he taught us how to do everything. And he was absolutely correct. The new chain unit is quieter than the old belt-driven one. He’s a gem of a man and Banko is fortunate to have such a terrific repair guy.
Part 2: A few days after calling Banko to thank them for Farid’s service over and above before a hurricane, I received a call from the owner of Banko where I learned it was a family business serving this area for 40 years. They have a customer for life now. Thank you Farid and Kim Banko.

Service was fast and efficient. They took the time to explain the issues and provided great advice. Will use them again when needed!!

Bret was good, thanks.

Friendly and knowledgeable repairman. We have always had great service.

David is awesome. Your company have a great man and asset. He needs a raise for his professional treatment to customer service and his job knowledge.

Incredibly professional and personable. We would and will use them again as we await our house to be rebuilt after hurricanes.